Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep withdrawals secure. This policy covers what data we hold, how we use it, and the choices you have around your information.

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Khirkira How We Handle Your Account Information
DATA HANDLING

Our Approach to Your Information

We built our data practices around account security, payment integrity and transparent choices. You control marketing messages, you can request your data, and we explain what we collect and why. Here's how we approach each part of the privacy picture.

What We Collect

We record your mobile number, wallet identifiers for bKash, Nagad and Rocket, device type, IP address and session timestamps. This information verifies your identity, processes payments, prevents duplicate accounts and helps us troubleshoot login or withdrawal issues when you contact support.

Payment Security

Your bKash, Nagad and Rocket transaction details are encrypted during transfer and stored securely. We see wallet identifiers and amounts to reconcile deposits and withdrawals; we do not store your wallet PIN or full card details if you use bank transfer methods.

Cookie Use

Session cookies keep you logged in as you move between the lobby, live tables and sportsbook. Analytics cookies measure page load times and help us fix bottlenecks. You can disable non-essential cookies in your browser, though some features may require session cookies to work properly.

Your Rights

Request a copy of your account data, ask us to correct outdated details, opt out of marketing emails, or close your account permanently. Contact support with your registered mobile number and we verify your identity before processing any privacy request you submit.

DATA QUESTIONS

How to Reach Us About Privacy

If you want to see what data we hold, update your details, or ask how we process payment records, contact our support team through the channels below. We respond to privacy requests within a reasonable timeframe and guide you through the steps.

Live Chat Open the chat window in your account dashboard and ask about data access, correction requests, or account closure. Our team walks you through the verification steps and explains what information we can provide.
Email Support Send your privacy request to our support email with your registered mobile number and account username. We verify your identity before sharing any account data or making changes to your profile settings.
Account Settings Log in and open account settings to review your contact details, payment methods, marketing preferences and session history. You can update your mobile number, opt out of promotional messages, or request account closure from this panel.

Common Privacy Questions

We collect your mobile number, date of birth, wallet identifiers for bKash, Nagad or Rocket, device type and IP address. This information verifies your identity, processes payments and prevents duplicate registrations on our platform.

We retain account records, payment logs and session history for the period required by anti-fraud measures and applicable regulations in eligible regions. You can request account closure through support, and we archive your data according to retention rules.

Yes. Contact support with your registered mobile number and account username. We verify your identity and provide a summary of your account details, payment records, session history and marketing preferences within a reasonable timeframe.

We share transaction details with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. We do not sell your personal data to marketing firms or unrelated third parties. Data handling depends on local law in eligible regions.

Log in to your account, open settings and turn off marketing messages. You can also click the unsubscribe link in any promotional email we send. This stops promotional messages but does not block account notifications like withdrawal confirmations.

Session cookies keep you logged in and remember your language preference. Analytics cookies measure page load times and help us improve lobby performance. You can disable non-essential cookies in your browser settings, though session cookies are required for account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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