Reference

Terms That Govern Your Account

Our legal framework sets out how we run the platform and what we expect from you when you open an account. These terms cover everything from deposits through bKash, Nagad and Rocket to game access and withdrawal verification.

Account agreementPayment termsGame access rulesVerification stepsSupport channels
Khirkira Terms That Govern Your Account
POLICY PRACTICES

How We Handle Your Data and Account

We built our legal framework around three priorities: protecting your account, processing payments accurately through bKash, Nagad and Rocket, and giving you control over your data. Below is how we put that into practice every day.

Data handling

We collect your name, phone number, wallet details and device information when you register. That data stays encrypted and we only use it to verify withdrawals, process deposits and keep your account secure.

Payment security

Every deposit through bKash, Nagad or Rocket is logged with a transaction reference. We match that reference to your account wallet before we credit your balance.

Cookie usage

We use cookies to keep you logged in and remember your game preferences. Session cookies expire when you close your browser; persistent cookies stay for up to 90 days.

Account retention

We keep your account data as long as your account is active. If you close your account, we retain transaction records for regulatory purposes but delete personal identifiers after the required period.

LEGAL CONTACT

Reach Us for Legal Questions

If you have questions about these terms or need clarification on account policies, our support team is here to help. We handle queries about verification steps, payment disputes and account restrictions through the channels below.

Live chat Open the chat widget in your account dashboard and ask about terms, verification or payment rules. Our team responds during business hours and can pull up your account history to give you specific answers.
Email support Send legal or policy questions to our support email. Include your account username so we can look up your history. We aim to reply within one business day with a clear explanation or next steps.
Help center Our help center has articles on account terms, payment policies and withdrawal verification. Search by topic or browse the legal section for step-by-step guidance on common policy questions.

Common Legal Questions

You must meet the legal age and eligibility requirements for your location. Access depends on local law and eligible regions. We cannot determine what is allowed in your area; you are responsible for checking before you register.

Multiple accounts violate our terms. If we detect duplicate registrations under the same person, we will suspend all linked accounts and forfeit any balances. One account per user keeps the platform fair and prevents bonus abuse.

We check that the wallet name you provided for bKash, Nagad or Rocket matches the account holder name on your Khirkira account. If they do not match, we will ask you to update your wallet details before we release the funds.

Game outcomes are determined by certified random-number generators for slots and live dealer action for tables. We cannot alter results once a round is complete. If you believe there was a technical error, contact support with your round ID and we will investigate.

We collect your name, phone number, wallet details, device information and gameplay history. You can request a copy of your data or ask us to delete it by contacting support. We respond to data requests within seven business days.

We notify you through your account dashboard or the email address you provided. If a change affects your rights in a material way, we give you advance notice. Continued use after the update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.